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 世界五百强公司（００５）－software support engineer(Japanese speaking) |
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windy
头衔: 海归少校
加入时间: 2004/06/30
文章: 707
海归分: 28468
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作者：windy 在 海归商务 发贴, 来自【海归网】 http://www.haiguinet.com
Required Qualifications:
·Bachelors Degree education level (Computer System or Japanese preferred).
·Experience of technical support and customer communication.
·Documenting knowledge for sharing with customers.
·Fluent Japanese for customer communication in speaking and writing.
·English skill for internal communication.
·Troubleshooting skill to solve problems and/or identify, verify and document problems.
·Deliver effective information to the customers via the telephone, e-mail, and/or web.
·Knowledge of server platform such as Windows 2003 or UNIX.
·Ability and desire to effectively interact with people.
·Having strong mindset of customer first and productivity improvement.
Preferable Qualifications:
·Possess strong team leadership skill and escalation management experience.
·Communication in Chinese, Korea or Cantonese.
·Japanese customer support experience.
·Extended hour support participation (after hour, weekends, and holidays).
·Knowledge of Networking, Database (Oracle or SQL), or internet services technologies (JAVA XML)
·Knowledge of OpenView products.
Responsibilities:
·To achieve industry leading customer satisfaction and loyalty through delivery of high level technical support to OpenView customers.
·Perform problem recreation and determination on complex issues; Perform assessment with diagnostic information in a timely manner with client/server applications
·(Perform enhancement verification and release testing for assigned products; Understanding of MSI technology; Knowledge of Enterprise or Server Application Deployment Solutions.)
·Take ownership of customer issues, understand their environment and the issues impact, then develop, document and deliver timely and effective solutions that maximize customer's investment. Where appropriate engage local and worldwide resources to assist in issue resolution.
·Facilitate the success of other parts through collaborative problem solving, knowledge sharing, mentoring and proactive activities.
联系人
李小姐
E-mail: [email protected]
Tel: 0411-84302317 84303967
Fax: 0411-84303517
作者：windy 在 海归商务 发贴, 来自【海归网】 http://www.haiguinet.com
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 世界五百强公司（００５）－software support engineer(Japanese speaking) -- windy - (2116 Byte) 2005-7-21 周四, 11:30 (843 reads)
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